Refunds & cancellations

1. What you are buying

Credits are a prepaid balance used to request AI generations. They are added to your UNKRE account after the payment provider confirms the payment. A generation may consume credits even when the result is not what you imagined; the model, prompt and settings affect the output, and AI results are not guaranteed.

UNKRE does not charge recurring subscriptions. A payment happens only when you create a checkout and complete it. Unpaid invoices expire automatically and do not create a charge.

2. Our refund window

Contact us within 14 days of the transaction if you believe a payment should be refunded. We review each request individually. Where the law gives you a longer or stronger right, that right applies instead of this window.

3. When we can refund

• A duplicate or accidental charge for the same order.
• A payment that was confirmed by the provider but the credits were not added to your account.
• An incorrect amount or an unauthorized transaction, after verification.
• A technical failure that prevented the paid service from being delivered and cannot be resolved by adding the missing credits.
• Unused credits, at our discretion, if you ask before spending them. Welcome, referral and promo credits are not refundable.
• Any other case where a refund is required by applicable consumer law.

4. When we generally cannot refund

• Credits that have already been spent on generations.
• A result that differs from an example, a prompt or your expectation, where the generation was delivered as requested.
• Change of mind after credits were used, or after the digital service was supplied with your consent.
• Account termination for a serious violation of the Acceptable Use Policy or Terms of Service.
• Blockchain network fees, currency conversion differences or fees charged by your bank, card issuer, Telegram or a crypto provider.
• Requests made after the 14-day window where no mandatory statutory right applies.

5. How to request a refund

Email [email protected] with the subject [Billing] Refund request. Include:

• the email address or Telegram username connected to your UNKRE account;
• the payment provider (ATLOS crypto or Telegram Stars);
• the payment ID, date, amount and currency shown in Studio;
• a short explanation of what went wrong and what you want us to do.

Do not send full card numbers, private keys or government ID documents by email. If we need to verify ownership of a crypto payment, we may ask for the transaction hash or a signature from the sending wallet. Never send a seed phrase.

6. How refunds are paid

We aim to acknowledge a refund request within two business days and to make a decision as soon as we have the necessary information. Approved refunds are sent back to the original payment method where the provider supports it.

• Telegram Stars: refunded through Telegram’s refund mechanism to the original payer and charge where available. Telegram’s own rules and processing times apply.
• Crypto: refunded in the original asset and blockchain where practical, to an address you confirm in writing. Network fees and price movement may affect the amount; we will explain the calculation before sending. Crypto transactions are irreversible once broadcast.
• Credits: if a refund is approved, the corresponding credits are removed from your balance. If you have already spent them, we may refuse the refund or require the balance to be settled first.

7. Chargebacks and payment disputes

Please contact us before asking your bank, card issuer or payment provider to reverse a charge. A chargeback can freeze the account and take longer to resolve than a support request. If a chargeback is opened while we are investigating, we may pause the account and provide the provider with the order and delivery records. Fraudulent or abusive chargebacks may lead to suspension.

8. Cancellations

There is nothing to cancel: UNKRE does not renew credits automatically. If you have an open invoice, simply do not complete it; it will expire. If you want to stop using the service, stop generating and close your account by contacting support. Closing an account does not automatically refund unused credits — ask for a refund first if you believe you are eligible.

9. Statutory rights

Some countries give consumers a right to withdraw from certain digital purchases or to receive a remedy when digital content is faulty. Those rights cannot be excluded by this policy. If you live in the EU or UK, for example, the 14-day withdrawal right may not apply once digital content has been supplied with your consent and you have acknowledged losing that right; this does not affect your other mandatory rights. If you are unsure, ask us and we will explain how the law applies to your request.

10. Contact

Billing and refund questions: [email protected]. Include [Billing] in the subject line so the request is routed correctly. You can also read the Terms of Service and the contact page.