unkreWrite to [email protected]. We aim to acknowledge most messages within two business days. Complex payment or privacy requests can take longer, especially when we need to verify account ownership.
For faster handling, put one of these subjects at the start of your message:
- [Billing] — payments, credits, refunds or invoices.
- [Privacy] — access, deletion or another data request.
- [Abuse] — prohibited content or account behavior.
- [Copyright] — copyright or likeness complaints.
- [Security] — security reports.
What to include
- The email address or Telegram username connected to your UNKRE account, if you have one.
- The payment provider, payment ID and date for billing questions. Do not send full card numbers.
- The generation ID or page URL for content questions.
- A short description of what happened and what outcome you want.
Please do not send government ID documents, passwords, full card numbers, private keys or explicit images by email. If we need to verify something, we will tell you what is necessary and how to send it safely.
Common requests
Account support
Sign-in problems, missing generations, Studio questions or account settings.
Write to support →Contact routePayments & credits
A payment that did not arrive, a duplicate charge, a refund request or a credit balance issue.
Write to support →Contact routePrivacy request
Access, correction, deletion, portability or another data protection request.
Write to support →Contact routeAbuse report
Content involving minors, non-consensual imagery, impersonation, threats or other prohibited use.
Write to support →Contact routeCopyright or likeness
A copyright notice, a real-person likeness complaint or a request to remove private information.
Write to support →Contact routeSecurity
A vulnerability, credential leak or suspicious activity. Please do not include exploit details in a public message.
Write to support →Telegram
You can also reach the product through the Telegram bot and MiniApp. Telegram is useful for quick product questions, but email is better for billing, privacy and legal requests because it gives us a durable record.
Open the UNKRE Telegram bot & MiniApp
Urgent safety reports
If someone is in immediate danger, contact your local emergency services first. For urgent non-consensual intimate imagery or content involving a minor, email [email protected] with [Urgent NCII] or [Urgent minor safety] in the subject line and include the URL or generation ID. Do not download, forward or redistribute the material.
Operator details
UNKRE is operated by the UNKRE team. Registered business details, including the legal entity name and address, are available on request from [email protected]. Use the same address for legal notices and payment disputes.